Last updated: April 9, 2026
Kind MD (operated by JayC Inc., a Delaware corporation) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kindmd.co, use our telehealth services, or interact with our platform (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. Your use of our Service signifies your acceptance of this Privacy Policy. If you have any questions, please contact us at support@kindmd.co.
When you create an account or use our Service, we collect personal information you provide directly, including:
To provide telehealth services, we collect Protected Health Information (PHI) under HIPAA, including:
We do not directly collect or store credit card numbers or other sensitive payment data. All payment processing is handled securely by Stripe, our third-party payment processor. We receive only confirmation of successful transactions and relevant billing information necessary to fulfill your order and provide customer service.
When you access our Service, we automatically collect:
We use the information we collect for the following purposes:
We share information with trusted service providers who assist us in operating our website and conducting our business:
We share relevant medical information with licensed physicians and healthcare practitioners within our network to facilitate your consultation and ongoing care.
We may disclose your information when required by law or if we have a good faith belief that such disclosure is necessary to:
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of such changes and any choices you may have regarding your information.
We do not sell, rent, or trade your personal or health information to third parties for their marketing purposes.
Kind MD is a HIPAA-covered entity. Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and related state laws. We maintain a separate Notice of Privacy Practices that provides detailed information about your HIPAA rights. Please refer to our HIPAA Notice for more information about how we protect your health information, your rights regarding your medical records, and how to request amendments or file complaints.
Our Business Associate Agreements with service providers ensure they comply with HIPAA privacy and security requirements.
We take reasonable and appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.
You have the right to access your personal and health information and request corrections if it is inaccurate or incomplete. To request access or correction, please contact us at support@kindmd.co.
You may request deletion of your account and associated information. However, we may retain certain information as required by law, regulation, or for legitimate business purposes (such as fraud prevention, legal claims, or billing records). Medical records may be retained for the period required by state law.
You can opt out of receiving promotional emails and marketing communications by clicking the unsubscribe link in any email or by contacting us at support@kindmd.co. This does not affect transactional communications about your account or orders.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To submit a CCPA request, contact support@kindmd.co with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days (extendable by 45 days with notice).
We comply with state-specific privacy laws including Virginia's VCDPA, Colorado's CPA, and Connecticut's CTDPA. Similar rights to access, deletion, and opt-out apply where applicable under these laws.
We use cookies and similar tracking technologies to enhance your experience:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of our Service. For more information about cookies, visit www.allaboutcookies.org.
Our Service does not respond to Do Not Track signals. However, you can use browser controls and privacy settings to limit tracking.
Our website may contain links to third-party websites and services not operated by Kind MD, including Bask Health, pharmacy partners, and external resources. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information.
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor, we will promptly delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately at support@kindmd.co.
Kind MD operates in the United States. If you access our Service from outside the United States, you understand that your information will be collected, processed, and stored in the United States in accordance with U.S. law. By using our Service, you consent to the transfer of your information to the United States.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulations, and other factors. We will notify you of material changes by posting the updated Privacy Policy with a new "Last updated" date and, where required, by obtaining your consent. Your continued use of our Service after changes become effective constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:
Kind MD Privacy Team
JayC Inc.
Email: support@kindmd.co
Website: kindmd.co
We will respond to your inquiry within 30 business days.
This Privacy Policy is effective as of April 9, 2026. Kind MD is a telehealth service operated by JayC Inc. All medications are compounded and prescribed by licensed U.S. physicians. This Service is for informational and educational purposes and does not replace professional medical advice.
